About Our Warranty
About Our Warranty
Tern provides two different warranties based on the type of road the bicycle model was designed to be ridden on:
- Graded and Maintained Gravel Roads (HSD, GSD) - this Tern bike is designed for individual personal use: riding with both wheels in contact with paved roads or graded and maintained gravel roads.
- Paved Roads Only (All other Tern bicycles) - this Tern bike is designed for individual personal use: riding with both wheels in contact with paved roads only.
In addition, all Tern bikes are not intended for racing, jumps, hops, wheelies, or similar activities which may cause damage to the bicycle and risk injury or death to the rider. The warranty information below refers to all Tern bicycles purchased new.
Limited Warranty
Tern bicycles are sold on behalf of Tern by selected Authorised Tern Dealers who understand the assembly and service needs of our products. Tern provides a warranty against defects in materials and workmanship to the original retail purchaser (“Owner”) of a Tern bicycle from the date of purchase according to the following terms:
- Five Years: Frame, Handlepost, and Fork
- One Year: All Tern or BioLogic branded parts and components, except as noted below
- Other: Any other parts or components are covered by the stated warranty of the original manufacturer of that part or component
Extended 10-Year Warranty
Owners who sign up for Tern Care will be covered by an extended 10-year warranty for the Frame, Handlepost, and Fork, as long as they sign up within 30 days of purchase and are the original purchasers. In addition, the bike must have been assembled by an Authorised Tern Dealer at the time of purchase—regardless of whether the bike was purchased from a physical or online store.
Owner’s Responsibility
The Owner shall demonstrate reasonable care and use, and follow preventive maintenance, storage, and lubrication schedules as required by use, climate, and other pertinent factors. Should a product defect become known, the Owner should stop riding the bicycle and transport the bike or part(s) to an Authorised Tern Dealer for warranty repair (within the applicable warranty period). The transport of the bike or any bike part to and from the dealer shop is the Owner’s responsibility and at the owner’s expense.
All claims to this warranty must be made through a Tern Authorised Dealer or exclusive distributor. Proof of purchase, either digital or physical copy, must be supplied with any warranty request. All Tern bicycles must be registered via Tern Care before a warranty claim may be processed.
In addition, the Owner must confirm that they have received the Owner Briefing from their dealer or that they have watched the Owner Briefing video on ternbicycles.com/support.
Exclusions
This Limited Warranty does not cover damage and/or defects that occur under the following conditions:
- If a bike has been used, ridden, handled, maintained, or overloaded in a manner that does not abide by the product specifications, intended use, or guidelines in the Owner’s Manual
- Commercial use of any kind. Here is our basic Commercial Warranty. Please contact us at contact@ternbicycles.com.au for service agreement details
- Normal wear and tear. Parts are subject to varying wear life depending on use, load, weather, road conditions, etc
- If a bike or part has been re-assembled, repaired, or maintained by personnel not authorized by Tern
- Modification of the Frame, Fork, Handlepost, or Components
- Installation of Parts, Accessories, Motor Units, or Batteries not originally intended or compatible with the bicycle as sold
Full details of the manufacturer's warranty should be reviewed here.
Warranty On Used Models
Purchases of used bicycles and accessories will be outside the manufacturer's Limited Warranty conditions, and the original manufacturer's warranty for non-Tern or BioLogic branded parts may no longer apply.
All used models available for purchase via ternbicycles.com.au will clearly define the following features:
- Age of the bike
- Total kms traveled by the Bosch drive system and any system error records
- Total battery charge cycles of the included Bosch battery (if any)
- Condition of the frame and cockpit fixtures
Used model parts and components that are designed to wear over the lifespan of a bicycle will have a guaranteed condition - outlined in the product page for that model. Additionally, a 12-month guarantee on the performance of the Bosch motor will be extended for the original owner from the date of purchase.
Used Model Exclusions
This performance guarantee will be provided for the Bosch drive unit only (Bosch battery, display/control unit, sensor, and cables excluded) and does not cover damage and/or defects that occur under the following conditions:
- If a bike has been used, handled or stored in a manner that does not abide by the product specifications, intended use, or guidelines in the Owner’s Manual
- Commercial use of any kind
- If the drive unit has been modified, repaired, or maintained by personnel not authorized by Tern Bicycles Australia
- Use of batteries or system components not originally intended or compatible with the bicycle as purchased
- If the bicycle has been subjected to extreme heat, submersion, accidental breakage, or improper usage